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Lean CPI Overview for Transactional and Service Processes

 




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Learn the Basics of CPI for Transactional and Service processes

Lean Continuous Process Improvement for Service and Transactional processes is a two day course designed to impart participants with a solid foundation in the theory and practice of Continuous Process Improvement and Lean Continuous Process Improvement for Service and Transaction.  The course incorporates value stream management and enterprise lean thinking.  The course is designed to meet the needs of both executives and line workers such that everyone develops a common understanding of CPI and Lean Continuous Process Improvement for Service and Transaction and the improvements that can be realized through the use of various CPI approaches. These improvements include increased throughput, shortened cycle times, reduced defects and lower costs.  This class places emphasis on helping participants understand how to eliminate non-valued add activities, reduce process variation and mitigate the impacts of constraints.

Course Objectives:

  • Educate attendees on the fundamental tenets and terminology of CPI and Lean for service and transactional processes
  • Educate attendees on the fundamental value and use of CPI and Lean for service and transactional processes
  • Educate attendees on the methods for integrating CPI and Lean for service and transactional processes