Automation Services

Robotic Process Automation Governance Concepts

After taking our RPA quiz, find out which of our models is best for you
Centralized
RPA COE
Operate & Optimize
OFFICES
Deployment SMEs
Change Mgt.
Build & Deploy
Assess
Training
Licenses
Standards
Resource Management
COE is established as part of the most executive office. The COE owns and manages the entire life cycle from licensing and bot/process assessment through enterprise wide monitoring and optimization. Business offices contribute subject matter experts for build/test and support as needed after deployment. 

Why deploy it?

 
  • Optimize application of RPA capable resources
  • Reduce software costs
  • Emphasize standardization and quality over speed
  • Mitigate risks inherent to RPA
  • Ensure Enterprise wide standards and practices
  • Focus on high value bots
  • Centralized bot monitoring and optimization
  • Integration with enterprise wide performance reporting 
     
Federated- Unmanaged
RPA COE
RPA COE
Standards & Practices
OFFICES
Licenses
Train
Assess
Build & Deploy
Resource Mgt.
Operate & Optimize
COE is established within a policy branch, chief of operations, or chief information officer. The COE establishes RPA standards and policies while business offices are free to implement RPA as they see fit within the published policy. COE will work in concert with CIO to ensure compliance prior to Bots entering the production environment. 

Why deploy it?

 
  • Empower business areas that have resources with the requisite RPA skill set
  • Emphasis on speed over quality
  • Transfers risks inherent to RPA
  • Coper with highly divergent business mission areas that cannot coexist
  • Cope with complexity of technologies that are in silos
  • Enterprise performance reporting is not a priority
  • Business units are independently responsible for continuous improvement 
     
RPA COE
RPA COE
Licenses
Standards
Training
Change Mgt.
Operate & Optimize
OFFICES
Assess
Co-build & Deploy
Monitor
Resource Management
Federated- Managed
COE is established as part of the executive or chief operational type office. The COE owns and manages the entire life cycle in collaboration with business offices. COE and business offices jointly assess, build, and integrate bots that are handed off to the COE for management and optimization as part of the bigger picture automation and monitoring architecture while business offices monitor and react to issues with their bots. 

Why deploy it?

 
  • Empower business areas that have resources with the requisite RPA skill set
  • Optimization RPA resources and cultivate office resources
  • Reduce software costs
  • Balance between speed and quality
  • Jointly manage risks inherent to RPA
  • Centralize bot monitoring and optimization
  • Integration with enterprise wide performance reporting
  • Promote enterprise wide continuous improvement  
     
Decentralized
OFFICES
Standards & Practices
Licenses
Train
Assess
Operate & Optimize
Resource Mgt.
COE is not established. Business areas and offices own and manage the entire RPA/Bot life cycle, purchase and manage licenses as well as development resources. Monitoring is localized as are optimization and continuous process improvement.

Why deploy it?

 
  • RPA is a mature capability across many business areas
  • Business areas have RPA resources available
  • RPA capabilities and tools are business specific
  • Cope with highly divergent business mission areas that cannot coexist
  • Business units are independently responsible for continuous improvement
  • Cope with complexity of technologies that are in silos
     
Selection of an RPA governance model is not a hard science. Above are four common models that can be used as a starting point for your organization. Elements of models can be moved or modified to create your tailored approach. The key is to make sure you adress all concerns in an effective model that is clearly communicated and supported. In some very large organizations, a cascading approach may be employed in which a parent organization owns policy, licenses, and provides resources while highly divergent business units implement a centralized or federated model for Bot life-cycle management.


To find out which model is right for you, click the link below to take our RPA Quiz.