MSI engineered and automated Verizon's national expansion. In 2020 alone, MSI assisted clients implement more than 600,000 hours of workload reduction.
The MSI Robotics Automation and Innovation Lab (RAIL) uses agile project methods to rapidly design, deploy, and manage your process automating bots.
Robotic Process Automation (RPA)
Intelligent Automation (IA)
Artificial Intelligence (AI)
Business Process Management (BPM)
Center of Excellence (COE)
Operating Model Design
Digital Transformation Workshops
Automation Program Strategy Workshops
Program Capability Development Workshops
Process Intervention Workshops
Employee Skills Development Workshops
Director, Digital Transformation
Nick Surkamp, Director of Digital Transformation, is an effective change agent with deep expertise in robotic process automation, artificial intelligence, and intelligent automation. He has experience guiding automation programs from pilot to high-performing automation factory, with a specific focus on IT policy, technology and vendor selection, and program design and optimization.
Nick leads MSI’s work supporting the General Services Administration's RPA Program and the Federal RPA Community of Practice. Nick was a lead author of the recent Federal RPA Program Handbook (available at link) and he frequently consults and mentors emerging Federal RPA Programs..
With an ardent passion that can flirt with becoming annoying, Nick is committed to helping Federal Automation Programs leverage technology smartly. This means the right technology applied to the right use cases. It also means applying MSI’s lean methodologies to ensure all automation tools are applied to optimized processes. Bill Gates’ famous maxim still holds - “Automation applied to an inefficient operation will magnify the inefficiency.”
annualized hours of workload saved
Designed and Provide Program Support to a Federal Automation Program operating at scale across a Cabinet Agency.